Return Material Authorization (RMA)
Repair/Replacement Sales Credit Other:

Section 1 - Product Description
List all equipment being returned including serial numbers (if applicable) and invoice numbers (required). Complete information MUST be provided to avoid delays in processing.
Qty * Winncom Part Number * Device IP Address Serial Number * Invoice Number * Warr. Problem Description * Yes No Specify length of time unit was in operation before failure occured
Section 2 - Customer Information
Customer Name (*):
Contact Name:
Address 1 (*):
Address 2:
Address 3:
Phone Number (*):
Fax Number:
Email Address (*):
	(*) required fields
All products being returned under this RMA must be shipped PREPAID. If the repair is done under warranty, Winncom will return the product to the customer UPS Ground Service at no charge. Other shipping methods will be paid for by the Customer. The Customer will pay for the return shipping costs for non-warranty repairs. The RMA number MUST be on the return package label (DO NOT WRITE THE RMA NUMBER ON THE BOX) or package will be refused and returned to Customer. Do not use the product box as the shipping box. Contents of the package must match the information on the RMA form or the package will be returned as is. Products being returned for credit or exchange MUST be in the original box with all accessories, manuals, and/or software and in UNOPENED condition. RMA number valid for 14 days.
* All items returning for a sales credit or exchange may be subject to at least 15% restocking fee per our Terms and Conditions Statement.