ServPakServPak is an enhanced service support offering that provides customers with a higher level of support beyond Proxim’s standard warranty service. Proxim's ServPak program provides two service levels: 24x7Enhanced and Extended Warranty. Both servicesprovide a comprehensive package of services ensuring a high level of support that customers need and expect. Proxim's 24x7Enhanced ServPak bundles the mission critical support components of 24x7 technical support, priority phone queuing, next business day hardware replacement, and software upgrades into one comprehensive package.How to Place the 24x7Enhanced ServPak OrderYou should place your order for a ServPak through your authorized Proxim/Winncom reseller. When placing your order you will need to fill out the end user and product sections of the Proxim ServPak order form which includes contact information (name, phone number and email address), site address, system and serial numbers of the products to be covered under the ServPak (choose Contract Type: 24x7Enhanced). This information will be used for order confirmation, renewal notification, and stocking advanced hardware replacements.
After filling out the end user and product sections of the ServPak order form you attach the ServPak order form to your purchase order and submit your order to an authorized Proxim/Winncom reseller.