Manufacturer PN #: RW-8510-0400
This part number is currently unavailable. Please contact Winncom at 1-888-WINNCOM for a comparable product.
WINcare - RADWIN'S GLOBAL SERVICES PROGRAM
WINcare Global Services Program offers a modular array of SLA packages to best address the needs of RADWIN customers.
WINcare SLA packages are designed to ensure network availability and optimize network performance. The service program includes 4 SLA packages: Basic Plus, Extended, Advanced and Premium.
WINcare provides ``follow the sun'' services across 3 regional support centers, covering APAC, Americas and EMEA as well as central 24 X 7 Call-Center services. Using this approach RADWIN guarantees that each case receives immediate attention. WINcare is the best way for carriers to receive technical support in real time.
1. Availability - Technical support and a professional helpdesk always available via phone, Email and Web
2. S.O.S Replacement of faulty units within a 48 hour period
3. Case Management - Obtain full access to RADWIN's CMS (Case Management System) to open and track cases
4. Become a V.I.P Customer - WINcare awards priority handling 24 X 7
5. Access to RADWIN's Knowledge Base and Updates published documentation, troubleshooting guidance and software updates
6. WINcare ensures Network Availability and optimizes network performance
7. Planner Tool - Receive technical support for the RADWIN's Planner Tool to design & analyze RF network with integrated analysis tools
8. True Peace of Mind - With WINcare, RADWIN will monitor the network stability
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If you would like to place an order by phone please call 1-888-WINNCOM (946-6266) (or +1 440 498 9510 for International)
Winncom Technologies is a worldwide distributor and provider of complete networking solutions, wireless and wired. Our unmatched expertise in broadband wireless networking products and full range of network infrastructure and access products by the leading industry manufacturers allows us to sell the products and provide complete solutions for various markets and applications.